Active Listening and Verbal Communication Skills
Seminar Description:
Purpose:
This interactive, high-energy program motivates participants to listen and communicate effectively. It will show the benefits of communicating well and the costs of not communicating effectively. The key is coached practice on listening and verbal tools and setting specific goals.
Who Should Attend:
Entry-level clerks to staff employees, mid-level managers, lawyers and office managers
What you will cover and how you will benefit:
How to effectively access the impression you give out and how to read others correctly
How to utilize your personal communication style
Fifteen specific tools to improve your listening ability
How to "Walk a mile in someone else's moccasins" -- A six-step plan to gain another's perspective to the situation
How to form a clear, effective message to get what you want
How to give clear and effective criticism and praise
How to say things nicely but get things done
How to read body language such as voice and facial expression, gestures and window posters in yourself and others to create greater understanding