Personality Type & Communication Training
This training takes all team members to higher levels of productivity and job satisfaction. A good team creates group collaboration and helps each member experience optimum success and goal achievement. The more trust and understanding the greater the possibility for growth.
Objectives
· Recognize how “first impressions” and Type effect the way you greet everyone each day effect team energy and output.
· Take MBTI (Myers BriggsType Indicator).
Type and communication and conflict management skills
· Practice the seven step conflict resolution method used in mediation and problem solving.
· Rehearse seven Non-defensive conflict resolution methods for dealing with team members.
· Learn the difference between types.
· Explore how your voice and body language effect how your are seen by others.
· Use nonverbal methods S.O.F.T.E.N method to create understanding.
· Practice matching and mirroring to diffuse tension and enhance understanding.
· Read the Type of your team members for greater insights and understanding.
Directing and Motivating Others
· Understand the four secrets that motivate each Type to action and create changes in behavior.
· Understand which motivator’s works for different people in your life. · Check your Type perceptions against actual behaviors. · See how other types effect how you view yourself and the actions of others. · Use the E.R.A.S.E.R methods for constructive criticism and praise.· Practice proven methods for team brainstorming and group problem.
Action Plan for Continued Growth
Because a course likes this is only as good as the course that occurs afterwards, this module creates support for follow through. Participants do a self analysis of behaviors that are strong or that need improvement. Participants meet with "coaching partner" on the team to get feedback on their behavior during the workshop and set up meeting time with their partner after the course to continue learning.
“Build for your team oneness, of dependence on one another and of strength to be derived from unity.”
Vince Lombardi
Learning Approach
· Learning objectives are clearly defined throughout the program so that participants know what they will be learning at each step, as well as what they will be able to do when they complete the program.
· Concepts and skills are built from the preview interviews and surveys where participants provide diagnostic information on how their team currently operates, as well as how their meetings are run. Team members will develop a description of how they would like their meetings to run.
· They will access their individual and team personality with a test of the Myers Briggs temperament sorter.
· Active participation is ensured for each participant by: small group ground rules of trust and self-disclosure, frequent opportunities to respond, and structured interaction with other participants.
· Performance is evaluated immediately. At each step, participants know whether they are learning appropriately.
· Learning is gradually transferred, initially from one program activity to the next and ultimately to the participants’ actual work situations. Real life examples and problems are used in the exercises. Participants first use the concepts and skills they acquired in a carefully structured, protected environment and then apply those concepts and skills to their own jobs.
· Utility, application, and further transfer of the material is assured by comprehensive closure tools where team members complete a team action plan and a two page personal action plan and arrange to meet with their support partner. Finally, participants are randomly called by the team facilitator during the following two weeks.
· Humor and fun exercises are used by the instructor to keep the pace of the program lively, create positive energy, and to allow for input after serious exercises.
“That is what learning is. You suddenly understand something you’ve understood all your life, but in a new way.”
Doris Lessing
Personality Type and Communication Training
Designed and taught by Patti Wood
1. Overall Seminar Evaluation: Excellent: 11 Good: 1
Comments:
ü Outstanding course and speaker!
ü Excellent Instructor.
ü Patti has such energy and enthusiasm it is contagious!
ü Learned so much more than I thought I would.
ü I have never thought this before but the program was well worth me having to work at night to catch up on my e-mails!
2. Leader Evaluation: Excellent: 11 Good: 1
ü Good pace to course.
ü This was an excellent course with very useful learning that can be applied in the workplace and home.
3. Content and Delivery:
All participants rated content and delivery as strongly agree or agree.
ü Patti's seminar met my expectations.
ü I would recommend Patti's seminar to others.
ü I can apply the information learned.
ü The content of the seminar was of relevance.
ü I acquired greater value from Patti's seminar than I expected.
ü Comparing all my previous experiences, this was the best.
ü Several methods were used to personally involve me in learning.
ü Patti stimulated my thinking.
ü Mutual respect was practiced in this seminar.
ü I was able to set and achieve some of my own goals.
ü I could apply information/skills learned in this seminar.
ü One real strength of this course was the class room discussion.
ü Patti's seminar provided an opportunity to learn from other attendees.
ü Exercises were of definite instructional value.
ü The group work contributed significantly to this seminar.
ü Videos in class were well-integrated with seminar topics.
ü Patti's assistance was always available throughout partner practice sessions.
ü Course exercises and practice were interesting and stimulating.
4. Subject Matter
Topics Most Beneficial
ü Circle of Understanding and ERASER method
ü How to apply Personality type to every aspect of life
ü Type Indicator Feedback
ü Explanation of Type ( practical rather than academic)
ü Dealing with Type Conflict
ü Actually setting specific action steps for improvement.
Attendees were from the following companies: Exxon Mobil Refining & Supply, DHL Airways Inc., Pabst Brewing Company, Westinghouse, Museum of Fine Arts Houston, Lee Company, Andersen Consulting, ACI Glass Products, Bowne of Houston Inc., Kaneka Texas Corporation, Germania Companies.
3 day Interpersonal Skills and Type Training for Technical Professionals
*A class where supervisors are sent who are having severe communication problems
Public Seminar Designed and Taught by Patti Wood
1. Overall Seminar Evaluation: Excellent: 13 Good: 2
ü Excellent instructor! Great communication and motivation skills!
ü Patti is knowledgeable and a good communicator!
2. Leader Evaluation: Excellent: 12 Good: 2
ü Patti did an excellent job presenting materials and making it interesting and informative.
ü Very motivating and personal!
ü The class was very informative and I will immediately put what I have learned to good use.
ü Patti is skilled in assessing the needs of a group and meeting our needs!
ü Patti has a wealth of experience that she shared with the class.
ü Her passion for the subject propelled the class!
3. Content and Delivery:
All participants rated content and delivery as strongly agree or agree.
ü Patti's seminar met my expectations.
ü I would recommend this seminar to others.
ü I can apply the information learned.
ü The content of the seminar was of relevance.
ü I acquired greater value from Patti's seminar than I expected.
ü Comparing all my previous experiences, this was the best.
ü Several methods were used to personally involve me in learning.
ü Patti stimulated my thinking.
ü Mutual respect was practiced in this seminar.
ü I was able to set and achieve some of my own goals.
ü I could apply information/skills learned in this seminar.
ü One real strength of this course was the class room discussion.
ü The seminar provided an opportunity to learn from other attendees.
ü Exercises were of definite instructional value.
ü The group work contributed significantly to this seminar.
ü Videos in class were well-integrated with seminar topics.
ü Patti's assistance was always available throughout partner practice sessions.
ü Course Exercises and practice were interesting and stimulating.
4. Subject Matter:
Topics Most Beneficial:
ü Type Analysis
ü Dealing with Conflict
ü Conflict Options
ü How Type Effects Communication
ü Right Brain/Left Brain
ü Action Steps
Attendees were from the following companies: Freudenberg, Alexander Ogilvy Public Relations, Novoste Corp., Premcor Refining Group, AKZO Nobel, Kimberly Clark, Starnes and Oswalt, Security First Network Bank, Colonial Oil Industries Inc., Coca Cola USA, Home Depot, Glenayre Electronics Inc, Dollar Tree Stores Inc., IDQ Companies.
3 day Interpersonal Skills and Type Training for Technical Professionals
Public Seminar Designed and Taught by Patti Wood
1. Overall Seminar Evaluation: Excellent: 20 Good: 1
ü I was truly excited and interested from the first minute until the last!
ü The order and structure of the program was perfect!
ü Excellent, informative, interesting and fun!
ü Patti is great!
2. Leader Evaluation: Excellent: 20 Good: 1
ü Patti is a really neat person!
ü Patti was wonderful! She turned a skeptic into a believer!
ü Patti was excellent, a great teacher!
ü Excellent presentation!
ü Patti is an excellent leader and a very uplifting person!
3. Content and Delivery:
All participants rated content and delivery as strongly agree or agree.
ü Patti's seminar met my expectations
ü I would recommend this seminar to others
ü I can apply the information learned
ü The content of the seminar was of relevance
ü I acquired greater value from Patti's seminar than I expected
ü Comparing all my previous experiences, this was the best
ü Several methods were used to personally involve me in learning
ü Patti stimulated my thinking.
ü Mutual respect was practiced in this seminar.
ü I was able to set and achieve some of my own goals.
ü I could apply information/skills learned in this seminar.
ü One real strength of this course was the class room discussion.
ü The seminar provided an opportunity to learn from other attendees.
ü Exercises were of definite instructional value.
ü The group work contributed significantly to this seminar.
ü Videos in class were well-integrated with seminar topics.
ü Patti's assistance was always available throughout partner practice sessions.
ü Course Exercises and practice were interesting and stimulating.
4. Subject Matter
Topics Most Beneficial
ü Type Analysis
ü Dealing with Conflict
ü Type and Communication
ü Right Brain/Left Brain
ü Action Steps
Attendees were from the following companies: Amoco Polymers Inc., Nova Info Systems, Autozone, Plymouth Tube Company, U S Postal Service, Alcatel Cable Systems Group, Textile Rubber and Chemical Co., Regal Rugs, Lighthouse VIP Prdt., INPO, Interlake Material Handling, Alltell, Eastman Kodak Company, Columbian Chemicals Company, TRW, Bowne of Atlanta, Xcellenet, Equifax.
Interpersonal Skills
*A class where people are sentwhen they are having communication problems.
Designed and taught by Patti Wood
1. Overall Seminar Evaluation: Excellent: 18 Good: 2
ü Great course
ü I was actually very impressed with how much these type tools can be used in everyday life.
ü I would not change the format or content of this course. Patti Wood is an exceptional leader and does an excellent job teaching this course.
ü Communication skills and exercises showing how I may be perceived were particularly rewarding.
ü Exercises such as Eraser were very applicable to my work.
2. Leader Evaluation: Excellent: 19 Good: 1
ü Learned a lot from the course. I was able to let go of feelings.
ü Patti is a dynamic, warm professional person. I would recommend her teaching to all Human Resources personnel.
ü I enjoyed the seminar and felt challenged to think on a different level than usual and to step outside my comfort areas.
3. Content and Delivery:
All participants rated content and delivery as strongly agree or agree.
ü I would recommend Patti's seminar to others
ü I can apply the information learned
ü The content of the seminar was of relevance
ü I acquired greater value from this seminar than I expected
ü Comparing all my previous experiences, this was the best
ü Several methods were used to personally involve me in learning
ü Patti stimulated my thinking.
ü Mutual respect was practiced in this seminar.
ü I was able to set and achieve some of my own goals.
ü I could apply information/skills learned in this seminar.
ü One real strength of this course was the class room discussion.
ü The seminar provided an opportunity to learn from other attendees.
ü Exercises were of definite instructional value.
ü The group work contributed significantly to this seminar.
ü Videos in class were well-integrated with seminar topics.
ü Patti's assistance was always available throughout partner practice sessions.
ü Course exercises and practice sessions were interesting and stimulating.
4. Subject Matter
Topics Most Beneficial
Ø Body language, ERASER method, Conflict methods
Ø Communication skills
Ø Type Ananlysis
Ø Non-Defensive responses to conflict
Ø Personality profiles
Ø Conflict resolution, mind map, inventories
Ø Personal traits and how to strengthen weaknesses--listening skills
Ø Evaluation tools for myself and others
Ø Personality type
Ø Group interaction
Ø Action Steps
Attendees were from the following companies: American Mgmt Assn., Shaw Industries Inc., PB&S Chemical Company Inc., Crisp Hughes Evans LLP, Adelphia Business Solutions, Georgia Pacific, Berk-Tek, Cisco Systems, US Generating Company, Makita Corp of America, Senergy Inc., Buschman Company, Compass Bank, HR Logic, US Generating Company, Solvay Interox, Andersen Corp.
Internet Security Systems
Myers-Briggs Personality Training
ü I really enjoyed the training and I think it will help me understand differences between people at work and at home! I'm looking forward to practicing what I learned in class!
ü Thank you! Very helpful--presented well--able to keep my attention!
ü Thanks for the insight!
ü A great show! Wonderful insight! I really enjoyed the handshake background knowledge!
ü This was great fun and very beneficial to the team! I found out a lot about myself as well as others.!
ü Great job! Patti has a great level of enthusiasm for her topic!
ü Yes! I am interested in finding out more about Patti Wood and the following workshops and speeches:
SUCCESS SIGNALS
ü In First Impressions
ü In Business
TAKE ACTION
ü Public Speaking
ü Procrastination
ü Successful Meetings
ü Facilitation
PEOPLE WORKS
ü Dealing with Difficult People
ü Teambuilding Skills
ü Coaching and Counseling
Internet Security Systems
Management Type and Team Lead Training
Program Evaluations
How It Went
ü The day went very well. The team leads really seemed to get a lot out of it. I'm so proud to give them the opportunity to grow.
ü I feel the day went very well and I am very grateful for the lessons you taught.
ü The day went quite well. I had been exposed to this stuff before, but this workshop allowed me to learn some things about the other team leads. From this day, I will take away toys, a new insight into my fellow team leads, and a lower overall stress level.
ü The day went very well. I kept a good attention span. The open and fun environment helped me retain the concepts. I felt it brought immediate togetherness and creativity among all members.
ü Great day, passed almost too quickly!
What I Got From the Training
ü I will try to examine my behaviors with each of the team leads (especially the new ones) based on what I learned about them. Profiles of leads; who needs what?
ü I better understand where I am coming form and how to apply to others
ü I learned how I interact with other personality types, but more importantly, why? I learned perception can be very different from reality.
ü How to deal with various personality types was the #1 thing I took with me.
What I'm going to do with it?
ü I am going to modify my behavior to better my responses to this behavior.
ü I will evaluate each team member and strive to meet them on "common" ground.
ü I am going to use it to more fine tune how I deal with each of the members of my team on a daily basis and when problems arise.
"Wow! Superb! Outstanding! Patti never fails to deliver an outstanding program!"
AAOHN
"She knows her stuff & she knows how to teach it! I want to be like her!"
St Jude Hospital
"Patti is the most dynamic, high-energy presenter I've ever seen. Excellent..."
GenCorp
"Patti was SO authentic, energetic & inspiring"
Quadramed
